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7 DAYS | WE ARE OPEN

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LOCATION
All Clubs
DATE
Monday 1 June

All members are welcome at Wests! Choose Wests for your next social outing and enjoy the perks!

SAFE | Regular fogging and deep clean
EASY | No bookings required
RELAX | Stay as long as you like
SPACE | Open plan and socially distanced
VALUE | 10% off food + 15% off beverage*
VARIETY | Restaurants, casual eats and bars
REWARDS | Members only access, join in-club from $2

Find out more about the measures we have in place as part of our COVID-19 safety plan, providing you and your family with a safe and clean venue below.

*Discount applied when full Wests membership card is swiped at the time of purchase.


CovidSAFE ZONES

Following government health orders which apply to clubs and other hospitality venues we advise the following new requirements to reduce mingling.

Wests New Lambton will now have designated separate areas each with a maximum capacity of 300 members including:

  • CovidSAFE Zone 1 | Main Floor Indoor and Alfresco Gaming
  • CovidSAFE Zone 2 | Bar 88, Emporium 88 and Bistro
  • CovidSAFE Zone 3 | Upstairs Alfresco Gaming, Chophouse Grill, Emerald Gardens, Marble Bar and Hopsmith Bar

Members will be required to sign in and out of the club.

Based on the overall venue capacity for each of our venues and ensuring social distancing of 1 person per 4sqm; the below patron limits will apply at any one time:

  • Wests New Lambton: 900
  • Wests Cardiff: 600
  • Wests Mayfield: 300
  • Wests City: 300
  • Wests Nelson Bay: 300

We thank you for your understanding and compliance, stay safe and well.


CONDITIONS OF ENTRY

Clubs reopened in a modified format on Monday 1 June providing access for Wests members only from 10am daily (New Lambton from 9am Sat & Sun).

Our dining outlets, gaming lounges and bars are now open with social distancing in place including every second poker machine turned off and 1.5m spacing between tables.

Wests members will be required to present their membership card upon entry; second form of ID may also be required. At Wests New Lambton members will also be required to sign in and out at the control point for each CovidSAFE zone they enter.

Based on the overall venue capacity for each of our venues and ensuring social distancing of 1 person per 4sqm; the below patron limits will apply at any one time:

  • Wests New Lambton: 900
  • Wests Cardiff: 600
  • Wests Mayfield: 300
  • Wests City: 300
  • Wests Nelson Bay: 300

Victorian license holders will not be allowed access to our clubs at this time until further notice.

As a condition of entry members will be required to sign in and out of the Club. We are required to record the names and contact details of all members, staff, contractors and any other person that enters the club, and to retain this information for 28 days for contact tracing purposes. For the avoidance of doubt, the details of any minors are not required to be recorded.

For your safety we will screen all members and temperature check as required. Patrons will be asked if they are feeling unwell and those displaying symptoms will not be able to enter the venue.

Entry to each club is via the main entrance only.

Access to Wests New Lambton via the carpark air bridge and Tauranga Road will be temporarily closed.


YOUR SAFETY IS OUR PRIORITY

We proudly display our tick of approval as a registered COVID Safe business with the NSW Government. Our COVID Safe plan includes our commitment to the wellbeing of members and employees, physical distancing, hygiene and cleaning as well as record keeping.

The following measures are in place to protect our members and employees.

  • Regular deep cleaning sanitisation of Club prior to opening
  • Victorian license holders will not be allowed access to our clubs at this time until further notice.
  • Designated CovidSAFE zones
  • Increased cleaning schedules
  • Toilet sanitiser, soap dispenser and hand sanitiser stations
  • Cashless, contactless payment option
  • Patron limits to ensure safe social distancing
  • Member only access with sign in and out required
  • CovidSAFE Marshals monitoring social distancing
  • Good hygiene and social distancing signage and announcements
  • On-ground markers and queuing systems
  • Every second poker machine switched off
  • Tables spaced out 1.5m
  • Sneeze protection screens positioned at key customer service points
  • Provision of voluntary face masks to employees should they wish to wear them whilst at work

Please join us in downloading the CovidSAFE app.


FREQUENTLY ASKED QUESTIONS

Can I join Wests as a member to access Clubs?

Yes. Guests will be welcome to join, subject to having suitable identification.

Guests can join in-club as a social member for just $2 which provides access to the Club or as a Full member for $12 to enjoy access as well as full member benefits.

Full membership details can be found here: https://membership.westsnewcastle.com.au/


What food and beverage outlets are currently open?

Wests New Lambton
The Grill 11:30am – 2:30pm | 5:00pm – 8:30pm
New Beijing 11:30am – 2:30pm | 5:00pm – 8:30pm
Patisserie 88 11:00am – 9:00pm | Fri, Sat & Sun 9:00am until 9:00pm
Emporium 88 10:00am until late
Bar 88 10:00am until late | Fri, Sat & Sun 9:00am until late
Food Court Bar 11:30am – 2:30pm | 5:00pm – 8:30pm
Chophouse Grill 5:00pm - 10:00pm
Emerald Gardens Tues - Sat 5:30pm - late

Wests Mayfield
Ada May Pantry 10:00am – 9:00pm | Fri, Sat & Sun 9:00am until 9:00pm
Main Bar 10:00am until late | Fri, Sat & Sun 9:00am until late
Cast Iron Kitchen 11:30am - 2:30pm | 5:00pm - 8:30pm
Reload Cafe Mon - Fri 7:00am - 12:30pm | Closed Sat & Sun
Texas Bar-B-Q Grill Tues - Sat 5:30pm - 9:30pm

Wests Cardiff
Espresso Gelato 10:00am – 9:00pm | Fri, Sat & Sun 9:00am until 9:00pm
Jordans Bar 10:00am until late | Fri, Sat & Sun 9:00am until late
The Kitchen 11:30am - 2:30pm | 5:00pm - 8:30pm
T-Bones Tex Mex Tues - Sat 5:30pm - 9:30pm

Wests Nelson Bay
Bay Cafe 10:00am – 9:00pm
Main Bar 10:00am until late
Bay Brasserie 12noon - 2:00pm | 5:30pm - 8:30pm

Wests City
City Espresso 10:00am – 9:00pm | Fri, Sat & Sun 9:00am until 9:00pm
Main Bar 10:00am until late | Fri, Sat & Sun 9:00am until late
Fire & Stone Pizzeria Wed - Sun 4pm - 9pm | Mon & Tues Closed
32 Degree South 11:30am - 2:30pm | 5:00pm - 8:30pm


Are gaming lounges open?

Yes. All Club gaming lounges are open with social distancing measures in place including every second poker machine turned off.


What time do Wests Clubs open and close?

Wests New Lambton

Monday - Thursday 10am - 4am

Friday 10am - 6am

Saturday 9am - 6am

Sunday 9am - 4am

Wests Mayfield, City, Cardiff & Nelson Bay

10am - 3am daily


Can minors attend the venue under current restrictions?

Children attending our Licenced Clubs may only do so in company with a Responsible Adult, or for special pre-booked events such as school formals.

NSW Legislation requires the Club to refuse entry to any person under the age of 18 years who is not in the company of a Responsible Adult.

A Responsible Adult means an adult who is;

  • A parent, step-parent or legal guardian of the minor, or
  • The minors spouse or de facto partner,
  • For the time being standing in as the parent of the minor (In Loco Parentis)

Is there a time limit to club visitation?

No, there is no limit to the amount of time a member can spend in-club.


How are you managing the health and safety of employees and members?

Keeping our members and employees safe is our number one priority. We will continue to apply the highest standard of cleanliness and hygiene across our facilities. We've increased our cleaning schedules including regular deep sanitisation of venue prior to opening, installed toilet sanitiser, additional hand sanitiser and soap dispensers. Our increased focus on social distancing assistance measures includes on-ground markers, queuing systems, signage, regular announcements and every second poker machine switched off. We have dedicated CovidSAFE Marshals monitoring numbers and enforcing social distancing requirements.


How can members assist with keeping each other safe?

In accordance with best practice guidelines we recommend all members adopt high standards of personal hygiene, including washing hands and using hand sanitiser frequently.

Safe social distancing requirements include:

- No standing, guests must remain seated when not placing or collecting an order;

- Members must remain within their group and not move to another group of guests;

- Ensure 1.5 metres between groups;

- No more than 20 customers at a table.

To make it easier for you to visualise the recommended safe physical distance between people when ordering, please look for the markings our team have placed on the floor. Standing on these marked areas will ensure you are separated from other customers by the recommended 1.5 metres.

Members who feel unwell with cold or flu like symptoms are requested to follow advice of health authorities and avoid attending Wests Clubs.

It is important that we all stay safe by adhering to government directions and if you have not already done so, please join us in downloading the CovidSAFE app.


Do family members need to socially distance inside the club?

Members of the same household are not required to socially distance. Family members should observe distancing standards where they are not in the same household. Seating will be arranged so that chairs are distanced at 1.5 metres, to give all members the opportunity to socially distance. Members of the same household may wish to bring seating closer together. If members are not from the same household, our Club CovidSAFE Marshals will advise members to observe distancing of 1.5 metres between each other.


Is a member required to consume food to visit the club and use its facilities?

No. Patronage will not be predicated on the consumption of food.


Is there a limit for how long you can stay in the club at any one time?

No. You can stay as long as like.


Can alcohol be purchased without a meal/food?

Yes. NSW Health have confirmed that the purchase and consumption of alcohol will not be ancillary to the purchase and consumption of food.


Do we need to book in advance to attend the Club or dine at food outlets?

No. Club entry and casual eating outlets are walk-in only. Bookings are accepted for our restaurants - Texas Bar-B-Q Grill, T-Bone's Tex Mex, Emerald Gardens and Chophouse Grill.


Will there be live entertainment and promotions during the trial period?

Due to current government restrictions promotions, arts and crafts, some bingo sessions, housie, hoi, pensioner concerts, Friday and Saturday night entertainment as well as all functions and ticketed events will not operate. For cancelled show ticket holders please return your ticket to the Club's Help Desk where you initially purchased for a full refund.


Are there any changes to parking?

Our carpark facilities continue to be accessible for Wests members attending the Club.

Please note access to Wests New Lambton via the carpark air bridge will be temporarily closed.


What payment options will be available in-club?

In line with the heightened medical guidelines we encourage members to utilise our Tap and Go contactless electronic payment method.

Our ATM facilities will be available and frequently sanitised.


How long will the current restrictions apply?

The NSW Government has not advised how long these conditions will be required; however, they will be reviewed regularly in line with the broader COVID-19 situation and case numbers.


Is there any Live Entertainment, Raffles, Housie, Hoi or Bingo currently

Due to government imposed restrictions, raffles, housie, hoi, all bingo sessions and live entertainment at all clubs have been cancelled until further notice. We apologise for any inconvenience.


Are Wests Hotels currently open?

With travel restrictions across NSW easing from 1 June we look forward to welcoming you for your next business or leisure stay.

The Executive Inn, Newcastle, The Gateway Inn, Newcastle and The Anchorage Port Stephens continue to remain open and provide a safe home away from home for those undertaking travel within government guidelines.

Please check the hotel website for the latest information.


When can we access Balance Collective health clubs?

We are pleased to confirm that from Saturday 13 June we reopened Balance City and Balance Mayfield. We have reopened in a modified format providing access for Balance and Fitness Passport members only.

Visit our Balance FAQ page for full details here.


Who do I contact about my 2020 Knights membership?

2020 has been an uncertain time for everyone, and we would like to say thank you to all nib Newcastle Knights members for the ongoing and unwavering support.

2020 Ticketed members whose membership entitlements have been impacted by the COVID-19 pandemic were given the opportunity to select 1 of 3 options for their 2020 membership, click here to find out more.

We thank you for being a 2020 Knights member.

To view the revised 2020 draw, click here.


Who do I contact if I have a question?

We will continue to stay in touch with you via email with information also available on our website and social media. If you have any questions please contact us via our online enquiry form and we will respond to you as soon as possible.

Please join us in downloading the CovidSAFE app.

Information is correct as at 24/07/2020

We Are Open

All members are welcome at Wests! Choose Wests for your next social outing and enjoy the perks!

SAFE | Regular fogging and deep clean
EASY | No bookings required
RELAX | Stay as long as you like
SPACE | Open plan and socially distanced
VALUE | 10% off food + 15% off beverage*
VARIETY | Restaurants, casual eats and bars
REWARDS | Members only access, join in-club from $2

Find out more about the measures we have in place as part of our COVID-19 safety plan, providing you and your family with a safe and clean venue.
*Discount applied when full Wests membership card is swiped at the time of purchase.